This is where you will find answers to the questions most frequently asked by Africa Consumer Panel members. If you have a question that is not answered here, please contact us directly via the contact page.

Does it cost anything to join?

Absolutely not. Africa Consumer Panel membership is completely free. We welcome your participation in our community and surveys.

What will my personal data be used for?

People are often selected to take part in a survey on the basis of certain characteristics, such as age, gender, and so forth. It is essential that surveys are representative, i.e. different groups of respondents must be represented proportionally. This is important to ensure that the correct conclusions are drawn from a survey.

Africa Consumer Panel reserves the right to terminate an account and/or withhold incentive payments if a member has provided incorrect or false information. 

What happens with the survey results?

Businesses, organizations and government bodies make important decisions based on the survey results we obtain. Your information will be combined with data from other respondents around the world and will only be used for marketing research purposes. You will be helping companies and organizations develop new products and services designed to best meet the needs of consumers

How long does it take to complete a survey?

Africa Consumer Panel keeps the surveys as concise as possible. An average survey contains twenty questions; answering them usually takes about ten to twenty minutes. Longer surveys will occasionally occur and wWe do our best to compensate you appropriately if a survey will be particularly lengthy. Do you think that a survey is taking too long to complete? Close down the survey and try again later or contact us through the contact page.

What subjects are addressed in the surveys?

Africa Consumer Panel conducts research regarding a wide range of subjects. We may ask for your opinion on different products and services, technology or the internet, government and politics, leisure time and sports, and so forth.

How is this kind of survey put together?

Africa Consumer Panel uses questions with fixed answer options which, when put together for a survey, give an accurate representation of the opinions of the individuals surveyed around the world.

Can I fill in surveys offline?

It is essential that you are "on-line" when completing a survey. Each specific screen depends on the previous reply. We will, of course, do our utmost to keep the time needed to fill in the survey as short as possible.

Can I be registered under several e-mail addresses?

Each member is limited to one Africa Consumer Panel account. Africa Consumer Panel reserves the right to terminate an account and/or withhold incentive payments if a member has more than one Africa Consumer Panel account. More than one person from the same household can register; however, each member must have a separate email address to receive survey invitations.

Do I need special software to be able to take part?

Not at all. All you need is an email address and access to the Internet.

Do you ever try to sell anything via a survey?

Definitely not. Africa Consumer Panel has been created solely for market research purposes. Your opinions will only be used to improve the products and services offered by our clients.

How long do I have to be a member once I've registered?

You are free to leave the panel at any time. As a member, you will receive access to your personal page, where you can change your personal profile and cancel your membership too.

If I start to fill in a survey and then stop, can I carry on where I left off later?

Typically our surveys will only be "open" for a few days, so it is important to try and complete it as soon as possible after receiving an invitation. However, if you get interrupted and need to stop during a survey, you can simply go back to the survey at your convenience, enter your user name and password and the survey will begin right where you left off.

What should I do if another member is posting inappropriate content in the forum threads?

If you find that members are posting offensive comments, please use the 'report user' button. Or you can use the 'Contact Us' page and notify us immediately.

Why was I blocked from forum participation?

Africa Consumer Panel reserves the right to block members from participating. This normally occurs when a member has been reported for inappropriate content or behavior 3 times or more.

Why was I blocked from Africa Consumer Panel survey participation?

Africa Consumer Panel reserves the right to cancel or deactivate a members account. Africa Consumer Panel will, at any time and without prior notification, cancel the account of any member who has been dishonest or deceptive in reference to any and all aspects of Africa Consumer Panel participation. If an account is deactivated due to deceptive or dishonest practices, all points or any rights to gifts certificates are automatically null and void upon account deactivation.

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